Stories & Insights

Crossroads COVID-19 Updates

Health & safety updates from Crossroads Rhode Island. Please check back for regular updates!

March 17, 2020

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Health & Safety Update: Harrington Hall employee tests positive for COVID-19

April 6, 2020

Over the past several weeks, and with the help of the State and Rhode Island community, Crossroads and its fellow homeless service providers have been taking aggressive precautionary measures to protect our clients and staff as well as prevent the spread of COVID-19. These protocols include directing employees with any symptoms to stay home, increasing cleaning and social distancing, and enacting measures to reduce shelter hopping. In recent days, Crossroads has started checking employees' temperatures before they are allowed to begin work.

Due to the vulnerability of the population we serve, and the congregate nature of emergency shelter, however, we recognized that it was a strong possibility that those in our community were at risk of exposure to COVD-19. And late yesterday evening, we learned that one of our part-time employees at our Harrington Hall shelter has tested positive for COVID-19. Upon arrival to Harrington Hall on Friday night, the employee was found to be exhibiting a fever and immediately sent home. This employee is now in the hospital receiving treatment and we are hoping for their speedy recovery.

The health and safety of our clients and staff is our top priority, and as such, we are actively working with the State and Rhode Island Department of Health to take additional measures, which may include:

  • Assistance in conducting contact tracing
  • Providing testing for all Harrington Hall staff and any shelter guests who had direct contact with the employee
  • Making arrangements with a local hotel to place clients who are required to self-quarantine

Additionally, over the weekend, Crossroads worked with the State to erect tents adjacent to our Harrington Hall and 160 Broad Street locations to help shelter guests better practice social distancing. Equipped with 64 beds, these tents are heated and and will be for select shelter guests below the age of 60. Currently, the tents are being used strictly to help safely spread out our shelter clients and will not act as testing or quarantining sites.

We are closely monitoring the situation, but at this time no Crossroads clients or shelter guests are known to have tested positive for COVID. Crossroads will continue to do everything it can to limit infection and protect Rhode Islanders experiencing homelessness.

Thank you all for your continued support! Please be well.

Health & Safety Update: In-kind needs

March 31, 2020

We are happy to report that as of today, are no suspected or confirmed COVID-19 cases in the Crossroads community. This of course, could not be possible without the help of our donors; we extend our gratitude to you!

To continue keeping those we serve and our staff safe and healthy, we are looking to restock our pantry with critical items like:

  • Toilet paper
  • Travel-size hand sanitizer (1 oz)
  • Hand sanitizer pump bottles (12 oz)
  • Disinfectant wipes
  • Thermometers
  • Rubber gloves
  • Disinfectant spray
  • Paper towels
  • Adult underwear (any size)
  • Gift cards

If you or someone you know has these items to spare, and would like to donate to neighbors in need at Crossroads, please contact

We are in this together! With the help of supporters like you, we will work to continue keeping our community safe and healthy.

Health & Safety Update: How you can help

March 19, 2020

Thank you to all who have reached out to Crossroads in support of our clients and staff during this time. It is heartening to see our community come together in an effort to help make a difference for those who need it most.

Because of underlying health issues, weakened immune systems and limited access to healthcare, individuals and families experiencing homelessness are at a greater risk of contracting the Coronavirus.

That's why we are taking proactive steps to help protect the health and safety of our clients, our staff members who make the work we do possible and the many Rhode Island communities in which we live and work.

Although there are no confirmed or presumptive cases of COVID-19 at Crossroads, we do expect that to change.

In response, we have been working closely with state officials, the Rhode Island Department of Health and other homeless service providers to implement precautionary measures designed to help prevent the spread of COVID-19:

  • Increasing the frequency of cleanings at all of our facilities
  • Distributing soap, hand sanitizer and anti-bacterial wipes
  • Educating staff and clients on preventative measures and best hygiene practices
  • Practicing social distancing by limiting meeting sizes and increasing space between shelter guests
  • Conducting case management by phone, instead of in-person, when possible
  • Suspending congregate meal services for clients and shelter guests and providing box lunches and dinner instead
  • Suspending our education and employment programs
  • Suspending our corporate volunteer program
  • Guaranteeing shelter beds for men at Harrington Hall to reduce "shelter hopping"
  • Conducting presumptive health screenings for clients and visitors arriving at Crossroads

In anticipation of an escalation in cases of COVID-19, we are also working to identify spaces in our various facilities where we would be able to isolate a client who is ill while we coordinate with them to visit with a primary healthcare provider.

As you are no doubt aware, the situation continues to change rapidly. During this time, the best way that you can support our efforts to help prevent the spread of COVID-19 is by making a monetary donation to Crossroads. Your gift will allow us the flexibility to best address the needs of our clients as conditions continue to evolve.

In the meantime, we will continue our ongoing efforts to move people out of congregate shelters and into housing, where it is easier for our clients to avoid infection and practice good hygiene.

Thank you again for your continued support. We will get through this together!

Donate to Crossroads today.

Health & Safety Update: Precautionary Measures

March 13, 2020

Dear Friends,

We wanted to take a moment to thank you for your continued support of Crossroads and interest in the health and safety of our clients and team. In light of the continually evolving situation surrounding COVID-19, we would like to share some updates with you.

At this time, there are no confirmed or suspected cases of COVID-19 at any Crossroads Rhode Island facility.

However, we recognize that individuals and families experiencing homelessness are more vulnerable to infectious illnesses, and protecting those we serve and our staff is our top priority.

In working with the Rhode Island Department of Health and following guidance from the Department of Housing and Urban Development, we have implemented the following precautionary measures to protect clients, guests and staff from infection:

  • Increasing the frequency of cleanings at all of our facilities
  • Distributing soap and hand sanitizer to clients, guests and staff
  • Educating staff, visitors and clients on preventative measures and providing information on best hygiene practices in multiple languages
  • Proactively developing and implementing procedural measures to accommodate clients and staff in the event of suspected or confirmed cases of infection at Crossroads
  • Advising employees to stay home if they feel unwell

We will be sure to be in touch with any new developments regarding COVID-19 and the Crossroads community.

Thank you again for your support of Crossroads and our mission!

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