from the chairman

"On behalf of the Board of Directors, I am proud to share the 2016 Annual Report for Crossroads Rhode Island with you."

from the president

"It is an honor to present you with Crossroads Rhode Island’s 2016 Annual Report."

Next up: From Homeless to Home

Although we provide a range of services including emergency shelter, adult education, street outreach, and basic needs assistance, our primary focus is always on helping the people we serve secure stable housing – particularly those who have been homeless for a long time and have the most acute needs. Just as no two clients are the same, no two journeys from homeless to home are the same. These are stories from just two of the thousands of people that we helped in 2016.

Next up: 2016 Highlights

2016 Highlights

Every year brings a new set of challenges and opportunities for Crossroads! We strive to use each experience to become better at what we do: helping people get housed.

  • We took over the management of Harrington Hall in Cranston, the largest shelter for single men in the state, and were able to help many people secure housing in just the first few months – including some who had been homeless for over a decade.
  • We completed our merger with the Women’s Center of Rhode Island, now called the Domestic Violence Program of Crossroads. Domestic violence is a leading cause of homelessness for women, and this new program will allow us to address the unique needs of survivors.
  • We released our sixth annual monograph, “Special Report on Homeless Youth” in conjunction with the opening of Whitmarsh House, a supportive housing property with units reserved for people in the vulnerable 18-24 age range.
  • We partnered with Amos House and The Providence Center to expand our Street Outreach program and put additional focus on reaching people experiencing homelessness in the Downtown Providence and Kennedy Plaza areas.
  • Our staff attended and presented at national conferences on ending homelessness in New York City and Washington, D.C. This allowed our staff to meet with and learn from peers from across the country, and further established Crossroads and Rhode Island as national leaders in ending homelessness.
Next up: Program Results

Program Results

"Every day I see faces of people - some new, some familiar, some very young, some very old - seemingly struggling with basic day-to-day survival. I've spent time working with our staff on the streets and in shelter. The work they do every day, day after day, amazes me. I honestly don't know where they get their motivation and strength."
– Karen Santilli, Crossroads President & CEO


  • We helped 21% more people secure or maintain housing in 2016 than the previous year.
  • 91 domestic violence survivors were housed from the start of the Domestic Violence Program in July through the end of the year.
  • 158 single adults, 58 couples, and 108 families with children were moved from homelessness to housing.


  • We provided safe emergency shelter for 2,076 people.
  • Harrington Hall alone sheltered more than 500 clients from the time Crossroads took over management in July through the end of the year.

education and employment

  • 120 previously unemployed adults re-entered the workforce.
  • 106 adults completed job training programs.
  • Students participated in 2,890 internship hours.
  • 445 adults were served across all EES programs.

street outreach

  • Contacted 66 people living on the street throughout the year, plus an additional 105 in the first 5 weeks of our expanded Street Outreach program in late 2016.
  • Moved 17 people from the street directly into housing.
Next up: 2016 Events

2016 Events

Every year our fundraising events are attended by people who want to make a difference for those experiencing homelessness in our community. Some are longtime donors, and some are lending their support for the first time, but all have one thing in common – they allow us to continue the work we do by helping us raise money and awareness.

  • Women Helping Women is our biggest event of the year, held in the spring and attended by hundreds of Rhode Island’s most influential and inspiring women to raise funds for our Women’s Shelter and other programs that help women at Crossroads.
  • #GivingTuesday is a national initiative that takes place the Tuesday after Thanksgiving and encourages people to give back to their communities. This was the first year that Crossroads was an official participant in the national movement.
  • Men and Women on a Mission, formerly Men on a Mission, brings together community leaders and influencers in the summer for a fun night of networking, raffle prizes, and craft food and drink.
  • Awards Luncheon to Support the Domestic Violence Program honors individuals and leaders in our community whose work has an impact on ending domestic violence during October, National Domestic Violence Awareness Month.
Next up: How You Can Help

How You Can Help

donate now

You can donate online now or call us at (401) 277-4372 to learn about other ways of giving. You may also mail a check to: Attn: Development Office, 160 Broad Street, Providence, RI 02903.

in-kind donations

For a current list of our in-kind needs and contact information, please visit the In-Kind Donations page on our website.

legacy giving

Help Crossroads in the future by planning your gift now. Types of gifts include a bequest, life insurance, real estate, and more. To speak with someone about these options, please call (401) 277-4327.


Crossroads has a variety of volunteer and group project opportunities including hosting a donation drive, assembling personal care kits, and more. Visit our Volunteer page to learn more.

Download the complete 2016 Annual Report, featuring Crossroad's 2016 Donors, Financials, and Board of Directors.

2016 Annual Report

from the chairman

Dear Friends,

On behalf of the Board of Directors, I am proud to share the 2016 Annual Report for Crossroads Rhode Island with you.

Thanks to your support, in 2016 we were once again able to move more people from homelessness into housing than ever before; in fact, we saw a 21% increase in new housing placements over 2015. We served thousands of our fellow Rhode Islanders through supportive housing, case management, emergency shelter, basic needs assistance, street outreach, and education and employment services.

In addition to operating the largest homeless services organization in the state, Crossroads strives to be a national leader in ending homelessness. We were early adopters of the Housing First philosophy, which has continuously proven to be the most effective solution to the problem of homelessness.

Our auditors, Citrin Cooperman, have completed their annual examination and verification of our books and yet again found no reportable conditions. This is proof of the excellent management and stewardship of your donations. You can be assured that Crossroads is using your contributions efficiently and effectively.

Your generosity and support make it possible for us to keep working to achieve our mission of helping homeless and at-risk families and individuals in Rhode Island secure stable homes. As always, we thank you for your support.


Jack McConnell, Chairman, Crossroads Board of Directors



from the president

Dear Friends,

It is an honor to present you with Crossroads Rhode Island’s 2016 Annual Report. The goal of this report is to summarize the work that our dedicated staff has done over the last year to help our clients secure stable homes. This work is only possible because of your continued support. Without the help of our donors, community leaders, and corporate partners, we would not have been able to move 450 individuals and 109 families from homelessness into housing in 2016.

Because we rely on the support of our neighbors, it is of the utmost importance to our entire Leadership Team and Board of Directors that we are transparent about our financial standing, and responsibly manage the resources entrusted to us by you, our donors and funders.

Over the last few years, Rhode Island has made considerable progress in reducing the number of chronically homeless people and veterans, in part thanks to continued investments in affordable housing solutions. In 2016, the average length of time spent in Crossroads’ shelter dipped below 90 days, indicating that our methods of helping our clients end their homelessness quickly are working – but there is still much more work to be done. It is projected that over the course of this year, about 4,000 individual Rhode Islanders – men, women, and children – will experience homelessness at least once.

While you review this report, keep in mind that although the approach we use with each individual client varies based on their level of need, our goal is always the same: to help them go from homeless to home. On behalf of Crossroads and those whom we serve, thank you for your continued generosity.

Karen A. Santilli, President, Crossroads Rhode Island



keith's story

Keith and his family of five found themselves homeless in March of 2016. With nowhere else to turn, they entered one of our two emergency shelters specifically for families. While there, they worked with a team of case managers and housing locators to find suitable housing. Keith also engaged with our Education and Employment Services team, and with their help, he found part-time work at a restaurant. While working that job, Keith enrolled in our Janitorial Training Program and successfully completed the course. As a result, he found full-time employment as a maintenance worker at a large hotel chain. Today, Keith is still employed, and his family has their own apartment and is looking forward to a bright future.



carla's story

Carla came to Crossroads during the winter of 2015 physically sick, without a place to stay, and in need of help. In addition to the typical challenges of homelessness, Carla suffered from untreated and severe mental illness. Although Carla had been diagnosed by doctors in the past, she did not accept the diagnosis and rarely took the medication she needed. We were able to assist Carla in moving into an apartment - taking her from a dangerous situation on the street to the safety and security of her own home. After about six months in her new home and with intensive care from case managers and mental health professionals, Carla came to terms with her illness and began to understand the importance of treatment. Without the stability of a home and regular help from professionals, it is unlikely that Carla would have made the incredible progress she has made. Today, Carla continues to work with Crossroads and mental health professionals to stay healthy and housed.