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Terry

Back in February, in the middle of a cold winter, Terry and her son faced an awful reality—they were homeless and had no idea where to turn. "I had heard about Crossroads Rhode Island and knew it was a place to go when you really need help," Terry says, "But I didn't know they helped families." Terry was desperate for a safe place to stay, so she and her son took a bus to Crossroads and asked for help.

Terry holding a diploma.
With the help of Crossroads, Terry set goals and achieved them.

Terry and her son found a welcoming temporary home at the Crossroads Family Shelter where Sandra Robinson, the Case Advocate Supervisor, helped them navigate the journey out of homelessness. Terry says that Sandra inspired her to believe in herself, develop self-esteem and take advantage of opportunities at Crossroads.

Within a short time, Terry enrolled in Crossroads' Customer Service training, a demanding program that helped her develop professional communication skills, improve her academic level and learn to use basic computer programs. Even though it was difficult, Terry thrived in the Customer Service training and distinguished herself as a student. She was rewarded for her hard work with a paid internship at the Providence Performing Arts Center, where she has excelled in her work and is looking forward to permanent employment there.

Terry's first goal when she came to Crossroads was to find affordable, decent housing, which can be time-consuming and very difficult for low-income families in our state. Sandra connected Terry to Crossroads' Rapid Re-housing Program. One requirement of the Rapid Re-Housing Program is financial education and counseling, which Terry says will help her manage her income and budget so that she does not find herself homeless ever again. "It was great," Terry says, "I didn't know how helpful the financial part would be."

Terry's story is a fine example of the Continuum of Care model that Crossroads uses to help people rebuild their lives so they will not be vulnerable to further homelessness. She came for shelter, but found out that there is a whole range of services and supports available at Crossroads to help families and individuals succeed. "Going to Crossroads was the best decision I ever made," Terry says.

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