Location – Providence
Director of Housing
Manages all business and tenant service activities for owned, leased and rental properties providing permanent housing for formerly homeless individuals and couples. Oversees the day to day functions of the program including staff supervision and support, client/resident relations, physical condition, and programmatic compliance and budget management.
Duties and Responsibilities: Advocates for the mission of the organization and leads in a manner consistent with the agency’s values. Manages staff and department functions including property leasing and administration, case management/social services, and clinical services. Ensures the delivery of quality services through clear program procedures and guidelines and appropriate allocation of personnel and other resources. Works effectively, communicates and collaborates closely with other Crossroads’ functions such as facilities, other housing staff, finance, safety and social services to successfully manage, monitor and maintain the program and properties. Implements and oversees the tenant application, selection and waitlist process in compliance with HUD regulations and the Rhode Island Housing Administrative Plan. Ensures that all case files, tenant leases and all other written documentation are in compliance with program standards. Ensures program compliance with LIHTC and Section 8 programs, including all reporting and communications with investors, agents and monitoring entities. Ensures that the programs are at all times in compliance with state and federal laws including in particular, fair housing. Oversees/ monitors all tenant lease ups, lease recertification and modifications, rent collections and deposits, and supervises move out activities and corrective steps or eviction in lease agreement violation cases. Participates in the investigation/resolution of client complaints and conflicts. Represents the organization in court as necessary on tenant-related issues. Ensures monthly requisitions, subsidy payments, recording activities and reports are complete and accurate. Oversees all data input; provides reports to Crossroads management and finance groups, as well as to specific funders and government entities. Ensures that HMIS is being utilized in accordance with program requirements and reports are reviewed for accuracy and timelines. Utilizes information to make recommendations for program improvements and changes. Effectively supervises and coaches staff. Provides timely feedback and opportunities for growth and development. Responsible for developing and managing the budget for each property/program. Ensures that all funding regulations and regulatory policies are being complied with and that all necessary documentation is complete. Ensures that facilities meet quality standards by conducting regular physical inspections, with the Director of Facilities and individually. Provides updates to Facilities Director and manager on the property’s physical condition and on contracts related to plant and equipment. Monitors all repairs and maintenance to ensure the proper care of the properties and communicates regularly with the facilities department. Networks with similar or complimentary organizations and community partners to enhance both the business and social services available to tenants. Implements community outreach and tenant recruiting strategies to ensure an active waitlist and minimal vacancy time. Will be available and on call for emergencies at program sites. Other duties as required by manager.
Experience and Education: Minimum of a bachelor’s degree, preferably in business administration, finance or real estate from an accredited institution of higher education. Advance coursework, certifications or Master’s degree preferred. Minimum of 3-5 years of experience working in affordable housing, property management or homeless services with management experience required. Experience with Federal and State housing programs such as Section 8, LIHTC, HOME, SHP and others. Valid LIHTC certification or ability to obtain certification within 6 months of employment.
Knowledge, Skills and Abilities: Strong management skills and leadership qualities. Must be able to plan, organize, prioritize and implement work flow to meet program objectives, work independently, be proactive, and exercise good judgment. Knowledge of business practices and principles, programs that impact homeless persons; homeless and government housing program regulations, requirements and procedures. Knowledge of diverse populations and committed to working with the homeless and disconnected population. Sensitive to people experiencing a crisis and ability to maintain confidential information. Ability to communicate clearly and effectively one-on-one in person, over the telephone and in writing. Effective negotiating and people management skills. Able to identify and effectively resolve problems related to client/resident and staff. Effective team leader both within the department and collaboratively across departments; able to build successful relationships interagency and with other service providers, funders, government departments and staff. Ability to maintain confidentiality in all aspects of the work environment. Budget and financial management skills. Ability to prioritize and juggle multiple tasks and deadlines. Proficient at office based computer software, including Microsoft Office (Word, Excel, and Outlook). Valid Driver’s License and clean driving record. Bilingual with the ability to speak and write Spanish is desirable.
Vice President, Adult Housing/Assets
Location - Providence
Oversees all programs and operations of adult housing (including Travelers Aid Housing, Harold Lewis House, Advent Properties) including safety, facilities, leasing, case management and funding/compliance. Directs mid to senior level managers and directors responsible for the specific areas of expertise: asset management/compliance/LIHTC; property management; case management and clinical services; funding, applications; leasing; and annual tenant recertification.
Duties and Responsibilities: Advocates for the mission of the organization and promotes and upholds the agency's values. Hires, trains, leads, coaches, motivates and develops staff. Fosters a positive work environment consistent with Crossroads’ values. Works closely with Housing Program Managers, Safety and Facilities to manage and protect the physical assets of all Crossroads’ properties including buildings, scattered site housing, apartments, single family, multi-family and elderly housing units. Works with a team to oversee and manage the day to day operations of Asset Management. Establishes operational and safety guidelines for all properties, including monitoring of all organization policies and procedures. Identifies and resolves issues related to the management and maintenance of properties in a cost effective and timely manner. In conjunction with program managers, responds to tenant concerns regarding the level of service, safety and quality of property management.
Takes proactive measures to ensure that all properties are compliant with federal, state and local housing regulations. In conjunction with program managers, prepares for and conducts annual inspections and recertifications; working with staff and outside inspectors, over sees property inspections at assigned properties. Reviews property audits and develops responses to audit deficiencies. Manages property conversions as needed. Manages budgets, contracts, and spending for all entities as related to asset management. Generates, approves and tracks housing program requisitions. Gathers and verifies property documentation and ensures accurate recordkeeping. Sets up systems to ensure compliance for a mix of affordable housing funding sources. Approves and monitors property invoices for payment. Is current on rules, regulations and changes of the various funding sources and subsidy programs. Manages contracts for professional services and ensures a comprehensive system to track maintenance expenses. May be involved in new and ongoing construction, property financing and ongoing documentation. Works closely with state and federal housing agencies to ensure program compliance. Serves as a resource to housing staff, providing technical support, information and direction in property and housing requirements and regulations. Trains staff on HUD, PSH and RI Housing standards. Travels frequently to property sites and external meetings. Is available and on call for emergencies at property sites. Performs other duties as assigned by the COO.
Experience and Education: Minimum Bachelor’s Degree by an accredited university or college. Advanced degree or professional designation/certifications preferred. 7-10 years of experience in asset management, property management/operations preferably in affordable housing, public housing, multi-family housing or community development. Onsite operational/property management experience a plus. Five years of progressively responsible leadership experience with a track record of building successful and collaborative relationships. Experience with government funded programs and requirements. Familiarity with HUD and RI Housing preferred. Experience, commitment and comfortableness working in multicultural environments.
Knowledge, Skills and Abilities: Knowledgeable in managing properties, preferably affordable housing. Proven ability to effect positive change to enhance and develop staff including the capability to coach, mentor, plan and direct managers and staff to accomplish goals and objectives. Proactive, customer service approach. Strong planning and project management skills required to coordinate effective, efficient operations and manage multiple priorities simultaneously. Must be able to plan, organize, prioritize and implement work flow to meet organizational objectives, work independently, be proactive, and exercise good judgment. Proficient in using property management software, preferably Bostonpost or a comparable system that is used for affordable housing properties subsidized by HUD, USDA and Public Housing programs or developed with financing from Low Income Housing Tax Credits.
Strong problem-solving skills. Ability to think quickly and creatively to solve complex problems. Team builder. Proven ability to create, lead and support high performance teams across the organization, consistent with Crossroads’ mission, vision and values. Communicates effectively at all levels, solid verbal and written skills. Relationship builder and strong negotiation skills. Builds successful relationships and establishes collaborative efforts interagency and with other stakeholders, including regulatory agencies and local, state and federal government departments and staff. Strong financial and analytical skills. Fiscal management skills. Knowledge and experience in managing complex budgets and analyzing financial statements. Proficient at office based computer software, including Microsoft Office (Word, Excel, and Outlook). Ability to enforce fair and equitable processes, decisions and determinations in compliance with federal, state and local housing laws, rules, and regulations. Able to drive to properties, adhere to safety, driver’s regulations and insurance requirements.
Housing Assets/Compliance Specialist
Location - Providence
Monitors, reports on and develops systems to ensure compliance with the many funding sources and federal and state housing regulations for all Crossroads’ owned, leased and rental properties providing permanent housing for formerly homeless individuals, couples and families. This includes monitoring funding streams, performing financial analysis and tracking, documenting and maintaining records and helping managers prepare for and conduct housing inspections.
Duties and Responsibilities: Advocates for the mission of the organization and leads in a manner consistent with the agency’s values. Responsible to monitor and report on compliance matters pertaining to all federal and state housing programs. Works collaboratively with others, internally and externally, to provide information and direction to housing staff to ensure the organization is compliant with pertinent regulatory measures. Provides program information and support to Housing staff and conducts research as necessary. Keeps current on the rules, regulations, changes and needs of the various funding sources and subsidy programs. Disseminates HUD and RIH rules and regulations to Housing staff. Conducts on-going file audits on case files, tenant leases and all other written documentation; reports findings to Director to ensure compliance with program standards. Reviews grants and contracts to ensure compliance. Recommends and implements improvements to programs.
Establishes protocol and procedures for program operations, monitors compliance and reports status to Housing Managers and Director. Conducts and coordinates training vendors to provide staff with compliance trainings and workshops. Produces and distributes monthly and quarterly LIHTC reports. Maintains and updates quality assurance policies and procedures. System Administrator for housing compliance software. Provides tech support to housing staff. Responsible to assist and support housing managers with the accounts receivable and the subsidy, stipend billings for all properties. Advises program managers on regulations and changes in the tenant application, selection and waitlist process in compliance with HUD regulations and the Rhode Island Housing Administrative Plan. Maintains and updates as necessary the Tenant Selection Policy and Affirmative Marketing Plan. Ensures housing managers are in compliance with LIHTC and Section 8 programs, including all reporting and communications with investors, agents and monitoring entities. Ensures monthly requisitions, subsidy payments, recording activities and reports are complete and accurate. Provides reports to Crossroads management and finance groups, as well as to specific funders and government entities. Ensures that all funding regulations and regulatory policies are being complied with and that all necessary documentation is complete. Ensures that facilities meet quality standards by supporting managers and conducting regular physical inspections, with the Director of Facilities and individually. Will be available and on call for emergencies at program sites. Provides support to the Director of Housing as necessary
Experience and Education: Minimum of a bachelor’s degree. Advanced coursework, or Master’s degree preferred. Certified Tax Credit Specialist required. (LIHCT) Certified Occupancy Specialist preferred. Minimum of 5 years of experience working in affordable housing, property management or homeless services. Experience with Federal and State housing programs such as Section 8, LIHTC, HOME, SHP and others.
Knowledge, Skills and Abilities: Knowledge of affordable housing industry and tax credit programs that impact affordable housing and government housing program regulations, (such as HUD, IRS, etc.) requirements and procedures. Highly detail oriented with solid organizational skills. Must be able to plan, organize, prioritize, juggle priorities and work independently. Financial analysis skills. Knowledge of diverse populations and committed to working with the homeless and disconnected population. Sensitive to people experiencing a crisis and ability to maintain confidential information. Ability to communicate clearly and effectively one-on-one in person, over the telephone and in writing. Collaborator—able to work across departments and build successful relationships interagency and with other service providers, funders, government departments and staff. Proficient at office based computer software, including Microsoft Office (Word, Excel, and Outlook). Knowledge of Boston Post or similar systems.
Location – Providence
Per Diem, Schedule Varies - Mornings
To train clients in the techniques of how to keep buildings in clean and orderly condition, and prepare them for work in the janitorial field. Provide classroom and hands-on instruction in performing heavy cleaning duties such as (but not limited to) cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish.
Duties and Responsibilities: Advocates for the mission of the organization and promotes the vision and direction of the agency’s values. Develops lessons to be delivered through one on one tutoring, group activities and lectures. Presents established curriculum, including the promotion of professionalism, work skills and habits, customer service, grooming, safety and security. Assists and provides hands-on training to students. Assigns work, supervise trainees, and provide feedback relative to job performance. Assists in the development and establishment of standardized training methods to ensure consistency and continuity. Works with the Training Coordinator and training staff to provide continuity of content and learning reinforcement for trainees. Solicits articles of interest and promotes training opportunities as they become available. Provides input on training goals and the performance of trainees in meeting these goals. Physically perform tasks being taught; lift up to 50 pounds. Works with other Education and Employment Services staff to ensure learner persistence and success. Timely completion of all client/program related documentation, reports and paperwork. May be required to conduct initial intake, orientation and assessment of learners. Performs other duties as assigned.
Experience and Education: High school diploma or GED. At least 2 years supervisory experience supervising a crew of janitors. Experience with building maintenance. Some experience working with homeless or disconnected populations (homeless, disabled persons, ex – offenders, persons in recovery) helpful but not required. Self-starter able to work independently and proactively.
Knowledge, Skills and Abilities: An interest in training. Excellent interpersonal, customer service and communication skills are required. Fluency in English to communicate with staff and clients. Ability to multi task, providing personalized instruction / tutoring / coaching to a number of individual learners. Effective problem-solver. Effective verbal and written communication skills. Team builder- inspires and motivates students to perform their best. Works effectively independently as well as a member of a team. Committed to working with the homeless and disconnected population. Must be computer-literate with competence in Microsoft Word, email, and web applications.
Program Manager, Women’s Shelter
Location - Providence
To oversee the day to day functions of the women’s shelter program including staff supervision and support, shelter resident relations, physical condition, and programmatic compliance relating to funders and owners. Ensures that the environment for clients is welcoming, respectful, supportive and trauma informed.
Duties and Responsibilities:
Advocates for the mission of the organization and upholds the agency’s values. Ensure the delivery of quality services through clear program procedures and guidelines. Develop and make recommendations on policies and procedures appropriate to the operation of the program. Ensure that such policies are consistent with our mission of treating shelter clients with respect and dignity, understood by all staff and volunteers, and implemented fairly and consistently. Ensure that policies and practices create an environment for clients that are based on trauma informed practices. Ensure that funder and regulatory policies are being complied with and all necessary documentation is complete. Ensure the facility meets quality standards by conducting regular physical inspections, with the Director of Facilities and individually. Ensure the program and facility operates in a safe manner at all times though regular contact with the Director of Safety. Participate in budget planning, track expenses, evaluate costs, and consider ways to conserve on costs. Identify projects for grant requests and collaborate with development staff on budget for projects. Provide clinical oversight and coordination for case management services for all women’s shelter guests with Director of Social Services, women’s shelter staff, and case advocates to ensure all shelter residents have an active case plan and assist shelter staff with supporting the clients as they work towards their goals. Provide clinical supervision, oversight and guidance to staff on those shelter guests with severe mental illness, chronic substance abuse and other complex needs. Plan, develop, and maintain collaborations with social service, medical, and mental health providers that are helpful to our guests and workable for our staff and site.
Complete reports and other program administrative duties in a timely manner. Work with Data Evaluation to ensure that HMIS is being utilized in accordance with program requirements, and to formulate effective program measurements and outcomes. Conduct regular supervision with program staff. Recruit BSW/MSW/LMHC student interns to be placed at the women’s shelter and provide clinical supervision. Conduct job performance evaluations in a timely manner providing staff with feedback and opportunities for growth and development. Ensure appropriate staff coverage of all shifts. Actively participate in/facilitate staff meetings and training opportunities. Actively participate in the Management team through regularly scheduled meetings and day-to-day activities. Ensure that the programs are at all times in compliance with state and federal laws including in particular, fair housing. Be available and on call for emergencies at program sites. Other duties as assigned.
Experience and Education:
Prefer a Master Degree in social work or related field with clinical experience working with substance abuse, mental illness and individuals with trauma histories. Licensing preferred. Minimum of 3 years of experience working in homeless services with some management experience preferred. Previous experience providing trauma informed care services. Experience working in shelter environment preferred.
Knowledge, Skills and Abilities:
Possess the ability to work independently with a high degree of self-motivation and initiative, and as part of a team. Capacity to manage and lead people. Must have good communication skills and be able to identify problems related to personnel management and be able to address them. Ability to develop goals and objectives. Ability to organize and prioritize work assignments. Ability to prepare clear and concise reports and correspondence. Ability to communicate effectively one-on-one in person and over the telephone. Knowledge of diverse populations. Ability to maintain confidentiality in all aspects of the work environment. Strong computer skills and data entry required. Requires verbal and numerical intelligence. Bilingual with the ability to speak and write Spanish is desirable
Location - Providence
Full-time Position, Monday through Friday, Noon – 8:00pm. Provides case management services to women’s shelter clients, including assessment, case planning and evaluation of services. Works with shelter team to maintain a supportive trauma informed environment that assists the clients in moving into housing as quickly as they are able.
Duties and Responsibilities: Advocates for the mission of the organization and promotes the vision and direction of the agency’s values. Delivers services with safety, respect, and effectiveness. Follows all policies and procedures of the organization. Conducts full intake assessments on new clients. Establishes supportive relationship with clients in order to engage them in services. Collaborates with clients in developing and implementing case plans (assisting with housing applications, etc.) to help clients move into stable housing and self-sufficiency as quickly as they are able. Provides supportive counseling to clients in areas such as interpersonal skills and life skills. Provides referrals to appropriate other service providers within the agency and externally, and advocates for clients as needed. Provides direction of and support to Advocate Support Providers to ensure effective delivery of case plans and delivery of services. Documents assessments, plans and services provided in accordance with agency standards. Reviews and evaluates client progress on an ongoing basis and adjusts case plans as appropriate. With Shelter Manager, develop and lead educational programs and groups for the clients. Document all relevant client information, service delivery and referrals into HMIS, provide back-up HMIS data entry, including bed nights, to ensure all information is up to date. Organizes and maintains client case files and participates in case conference meetings with social services staff. Provides assistance with team members on client issues and provides assistance with shelter operations. Performs other duties as assigned.
Experience and Education: Bachelor’s degree in Human Services or related field or certification in Case Management. At least 4-6 years’ experience in Human Services field with individuals with mental illness and substance abuse. Strong case management skills and a strong knowledge of the referral and resource network.
Qualifications: Ability to work in a fast paced environment. Must work well under pressure. Must be flexible and able to multi-task. Must work well in a team setting. Ability to maintain confidentiality in all aspects of the work environment. Excellent oral and written communication skills. Computer skills and data entry required. Must be able to enter client information accurately into HMIS program in a timely manner. Consequences of error include lawsuits and loss of licenses/status/funding. Requires verbal and numerical intelligence.
Location – Providence.
Two Positions.
Second Shift. 22 hours. Sunday 4:00pm-10:00pm, Monday 5:00pm-10:00pm, Friday 5:00pm-10:00pm & Saturday 4:00pm-10:00pm.
Third Shift. 37.5 Hours. Sunday - Thursday. 11:00pm - 7:00 am.
Assist case manager with daily shelter operations
Duties and Responsibilities: Advocates for the mission of the organization and upholds the agency’s values. Ensure clients are complying with program guidelines and procedures. Delivers services with safety, respect and effectiveness. Assess client needs and offer assistance in every manner practical. Monitors client behavior. Follows all policies and procedures of the organization. Review policy & guidelines with clients at time of entrance. Prepare rooms for clients. Facilitates sleeping arrangements and storage of personal items. Monitors and maintains shower and laundry schedules. Maintains order and assists in keeping all assigned areas clean and free of spills, trash and safety hazards. Checks daily activities and chores as assigned to clients. Perform daily meal and occupancy counts. Perform daily room checks. Prepare intake packages. Receive and put away donations on your shift. Assist in room cleanings and house laundry. Perform other duties as assigned by the case manager or director. Complete all agency logs and incident reports in a timely manner. Provide immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility.
Education and Experience: High School Diploma or G.E.D. required. Experience in the Human Services or related field preferred.
Knowledge, Skills, and Abilities: Bi-Lingual in Spanish a plus. Ability to work in a fast paced environment. Ability to work well on a team. Must work well under pressure. Excellent customer service skills. Committed to working with the homeless and disconnected population. Must be flexible. Ability to multi task. Ability to maintain confidentiality in all aspects of the work environment. Requires verbal and numerical intelligence. Basic computer knowledge. Must possess a high degree of common sense. Must be empathetic and caring.
Case Manager
Location - Providence
Sunday through Thursday Combination of 8:30am-4:30pm and 12:30pm-8:30pm. Full-time.
Responsibility for prescreening, admitting and providing case management and advocacy services to women and families in transition due to interpersonal violence and/or homelessness by offering support, validation, education and information to facilitate successful transition from victimization to self-empowerment.
DUTIES AND RESPONSIBILITIES
Intake, assess and identify needs of each family/ woman, work in partnership with residents to identify areas where support is needed and helps women and children cope more effectively with stress and transition. Acts as a liaison between women, children, and other providers (court, school departments, DCYF, mental health agencies, employment services, etc) to provide a comprehensive array of services to be continued, if necessary, upon transition to independent living. Makes referrals to other services/agencies as needed. Accompany women in a supportive role to provider meetings. Assist residents in arranging transportation to various appointments, may transport residents when appropriate. Assist residents in identifying their own immediate needs, reviewing options and setting goals. Set weekly schedule with residents to assist them in reviewing their own progress and provide encouragement or information. Provide crisis intervention, support, validation and active listening. Handle helpline calls for residential services, determine appropriateness for admission to residential program, provide information and make referrals to programs or services.
Screen, admit and greet women who come in alone or with children. Conduct intake interviews. Orient residents to program mission, philosophy and policies. Distribute resident handbook. Give client residential program orientation including building tour, introduction to staff and housemates, provision of linens and other necessary items. Encourage residents to develop conflict resolution and effective communication skills with each other and with staff. Provide on-going information about the effects and dynamics of domestic violence, and the process of healthy relationships. Monitor opportunities for “teaching moments” so that a woman/ family’s stay in the residence is a nurturing and educational experience. Encourage residents to learn new skills, develop greater insight into interpersonal problems and experience respectful guidance. Attend weekly resident meetings, assist with menu planning, grocery shopping, provides clarification/information about program policies and guidelines. Receive and keep track of rent payments. Assist in keeping track and organizing donations received by the Center. Distribute and track items loaned to residents. Respond to requests from residents for medication, personal items, food or pantry items, laundry money, bus passes, linens, use of program phones and other needs as they arise. Attend agency staff meetings, residential team meetings. Report on progress of residents. Participate in program planning or special projects as needed. Staff Center on scheduled weekend and evening shifts. Work assigned hotline shifts. Maintain appropriate records and statistics. May assist with interpreting. Additional duties as assigned.
SKILLS AND ABILITIES REQUIRED
High level of self-awareness and of interpersonal skills to provide support, role modeling, education and assistance to residents. Verbal communication skills to represent the Center, both in-house, in the community and handle helpline calls. Ability to communicate effectively in a variety of settings, with a variety of professionals. Experience with, or understanding of effective teamwork and active participation in-group process. Commitment and sensitivity to women’s issues and children’s issues; experience working with and/or understanding of dynamics of interpersonal violence. Experience in career or employment counseling or assisting in providing job-training skills helpful.
Ability to cope with stressful situations; deal effectively with conflict situations and crises. Ability to prioritize and manage multiple tasks; ability to work independently and in a team environment, as well as to develop relationships and collaborate with community partners in a variety of settings. Sensitivity to and experience with issues of diversity. Knowledge of cultural issues, immigration laws, victims’ rights, welfare policies, local educational and supportive resources. Ability to teach social skills, daily living skills, and effective communication skills. Knowledge of child development, effective parenting, behavior management skills, ability to act as a role model for families, demonstrating social skills and communication skills. Basic computer knowledge.
EDUCATION AND EXPERIENCE:
B.A. in human service field or equivalent work and life experience in community advocacy, domestic violence intervention, trauma and/or child welfare issues. A combination of education and experience demonstrating acquisition of the “Skills and Abilities Required.” Bilingual ability in Spanish and English preferred. Valid driver’s license.
Intake Specialist
Location – Providence
Full-Time. 37.5 Hours. Monday – Friday. 9:00am – 5:00pm
Conduct initial intake assessments for new and returning clients to determine eligibility for services. Assists clients with accessing emergency services such as shelter, food, clothing, etc. Provide referrals to other providers as appropriate, or provide short term case management during the assessment process, and facilitates transition to ongoing case management as needed.
Duties and Responsibilities: Advocates for the mission of the organization and promotes the vision and direction of the agency’s values. Completes new client assessments to determine eligibility/need for services including emergency assistance, shelter, case management, or other services. Determines if diversion is necessary or determines appropriate level of services for incoming clients, and refers for ongoing case management, rapid re-housing, or other services. Facilitates transition process. Establishes supportive relationship with clients. Provides information and referral to other providers, as appropriate. Collects basic information from clients to begin a case file. Verifies and updates all client information and enters it into the client case file and HMIS. Assists clients in obtaining basic needs such as food, shelter and clothing. Provides short-term case management services (generally up to four weeks) during assessment period. Collaborates with clients in developing service plans and provides timely documentation of progress. Assists clients in developing and setting realistic goals that will assist in the move from homelessness to housing. Advocates/coordinates care on behalf of clients with external agencies. Provides support and oversight for Front Desk staff, and covers Front Desk as needed. Performs other duties as assigned.
Experience and Education: Bachelor’s degree or certification or licensure in a Social Services /Human Services field. Master’s Degree strongly preferred. At least 5 years’ experience in Human Services field, including but not limited to; completing assessments, advocacy, and case management.
Knowledge, Skills and Abilities: Ability to work in a fast paced environment. Ability to establish therapeutic rapport. Knowledge of Trauma Informed Care. Strong psychosocial assessment skills. Familiarity with mental health and substance abuse diagnoses, treatment, and levels of care. Ability to make independent judgments regarding acuity, diversion, and referral for services. Strong crisis-intervention skills. Must work well under pressure. Must be flexible. Must be able to multi-task. Must work well in a team setting. Ability to maintain confidentiality in all aspects of the work environment. Computer skills and data entry required. Requires verbal and numerical intelligence.
Location - Providence
Three Positions Available: (1) Part Time- Friday+Saturday, 3:00pm - 11:00pm (2) Per Diem, Flexible Schedules
To work and assist Case Advocates on a team-approach to coordinate the continuum of basic needs, and help to address crisis situations as well as assist in the daily operations of the agency.
Duties and Responsibilities: Advocates for the mission of the organization and promotes the vision and direction of the agency’s values. Follows all policies and procedures of the organization. Delivers services with safety, respect and effectiveness. Greet visitors at the Front Desk, determining immediate needs and providing or referring for services as needed. Assists clients in obtaining basic needs such as food, shelter and clothing. Provides basic information regarding services available from Crossroads and from other community agencies. Answers phones and routes calls to appropriate individual or department. Takes messages for Case Advocates when appropriate. Distributes mail to clients in accordance with established protocols. Monitors client activity in the Front Lobby and Community Room, seeks assistance when needed for crisis situations. In coordination with Case Advocates, schedules and assists clients with Service Requests, including but not limited to laundry, showers, standard letters, official documents, photo IDs, etc. Performs record keeping and data entry. Monitors Intake Schedule and tracks completion of client intake paperwork. Performs other duties as assigned. Consequences of error include lawsuits and loss of licenses/status/funding.
Experience and Education: Minimum High School diploma or GED required. 2 years Associate Degree or Human Services certificate or equivalent experience Internship Rotation required. 2-4 years in related experience required
Knowledge, Skills and Abilities: Ability to work in a fast paced environment. Must work well under pressure. Excellent customer service skills. Committed to working with the homeless population. Must work and communicate effectively as part of a team. Must be flexible, able to multi task, able to maintain confidentiality in all aspects of the work environment. Computer skills and data entry required. Requires verbal and numerical intelligence.