Full time, 11:30 AM to 7:30 PM. Responsible for the daily operations of the kitchen, and provides professional leadership and direction to kitchen volunteers. Provides professional leadership and direction relative to all kitchen related matters, and is responsible for daily operations in kitchen including, but not limited to: ordering food, coordinating food donations, organizing volunteers, food preparation and maintenance of a safe, orderly and sanitized kitchen that meets all local, state and federal requirements for food service.
Duties and Responsibilities: Advocates for the mission of the organization and promotes the vision and direction of the agency’s values. Responsible for ensuring that shelter clients and residents of Crossroads RI Tower are served a nutritious meal 7 days a week (approximately 150 meals daily). Responsible for consistency and high quality of all products and service. Responsible for all volunteer staff, including hiring, training, and scheduling. Responsible for organization and cleanliness of all areas and aspects of kitchen. Responsible for controlling weekly, quarterly, and annual inventory. Prepares daily menu. Places food and supply orders and assures that food costs are in line with budget. Receives products, verifies invoice and freshness of merchandise. Picks up food as necessary and coordinates vendors. Oversees food cost to budgetary requirements. Performs other duties as assigned.
Experience and Education: General knowledge of commercial kitchen operations required. A minimum of 2 years working in a food preparation position and 1 year experience in managing a kitchen. College or culinary training or extensive cooking and production experience a plus. Experience working with a diverse population.
Knowledge, Skills and Abilities: Maturity, self-starter, sensitivity to needs of the homeless; ability to relate to diverse people. Demonstrates strong organization and leadership skills and is a team player who works well under pressure. Must be able to function independently under limited supervision. Must have valid driver’s license and good driving record and current insurance. Able to communicate verbally, and understand and follow written and verbal instructions. Must be Food Certified in RI. Basic math skills. Knowledge of basic training techniques. Awareness of local, state and federal health and sanitation laws. Understanding of proper use and maintenance of major kitchen equipment, including stoves, refrigeration, slicer, knives, and dishwashing machine. Ability to work in a high-energy and demanding environment.
Full Time, Monday through Friday, 8:30 AM to 4:30 PM. The Job Developer networks in the private and public sectors to locate and secure jobs for homeless and/or low-income clients with multiple barriers as well as facilitates job clubs to connect clients with job opportunities.
Duties and Responsibilities: Advocates for the mission of the organization and upholds the agency’s values. Develops and maintains partnerships in the public and private sectors to provide career opportunities that are aligned with clients’ interests and goals. Assists staff members and clients to identify and schedule career-related guest speakers, site visits, internships, volunteer opportunities, job shadow experiences, and informational interviews. Facilitates job clubs and related activities to connect clients with job opportunities, help clients stay motivated, and hold clients accountable. Meets with clients on a regular basis to determine job and career goals or immediate needs. With input from the Development team, develops marketing plan and markets Crossroads Rhode Island’s Education & Employment Services to potential employers. Ensures clients are prepared before going to job interviews and conducts follow-up assessments. Connects clients with viable job opportunities. Works closely with employers of clients to maximize client employment retention and success. Provides evaluation and mediation between employer and employee post job placement. Tracks retention upon placement. Provides job search/career information workshops and presentations. Performs other duties as assigned.
Experience and Education: At least 2 years experience in job development required. Case management experience helpful. Bachelor’s Degree or equivalent required, a degree in human services is strongly preferred. At least 1 year experience working with homeless or disconnected populations (homeless, disabled persons, ex-offenders, persons in recovery).
Knowledge, Skills and Abilities: Ability to take initiative, make cold calls with ease, etc. Excellent interpersonal and presentation skills required. Exceptional assessment and motivational skills. Able to quickly and easily build rapport with clients. Must be computer-literate with competence in Microsoft Word, Excel, Outlook and web applications. Highly organized and able to handle rapidly changing priorities. Effective problem-solver. Effective verbal and written communication skills. Works effectively independently as well as a member of a team. Committed to working with the homeless and disconnected populations. Must have excellent follow through skills. Local travel required often for the position. Must have reliable transportation. Outgoing, able to establish and maintain relationships with participants, employers, case managers, staff, etc. Quick learner interested in expanding knowledge and experience in a non-profit, social services environment.
Part Time, Monday through Friday, mornings. The Program Coordinator has overall responsibility for one of the organizations’ Training Programs. The Program Coordinator also provides general employment services that includes: employer engagement, job development and retention as well as development and delivery of employment related workshops.
Duties and Responsibilities: Advocates for the mission of the organization and upholds the agency's values. Along with other members of the EE Services team, recruit students for the training program that are appropriate and meet established program goals. Develops strong relationships with current and future referral sources to ensure appropriate referrals and maintain positive program reputation. Assessment of interested students using consistent measures resulting in enrollment recommendations to the training team. Conduct career planning and assessment with students recommended for enrollment. Respond to student crisis situations in an appropriate and timely fashion. Along with industry partners, design and implement curriculum based on employer needs and students abilities. Recruit, orient and coordinate training instructors. Assist students in securing and maintaining internships, working closely to ensure successful outcomes. Continual assessment of students from recruitment through job placement. Regular communication with referral sources and others as appropriate as it relates to students progress. Work with prospective employers and internship sites to learn their staffing needs and match with qualified graduates. Stay current on related employment trends and opportunities to guide students when career planning and job searching. Provides general employment services and employer engagement including job development and retention. Assists with the development and delivery of employment related workshops. Timely completion of all client/program related documentation, reports and paperwork. Maintain proper, updated, student records. Other duties as assigned.
Experience and Education: At least 2 years experience in workforce development or vocational training is required. A bachelor’s degree in human services or related field is strongly preferred. Some experience working with homeless or disconnected populations (homeless, disabled persons, ex – offenders, persons in recovery). Experience navigating RI’s workforce development / employment & training system preferred. Experience accessing resources available to job seekers and persons in crisis preferred.
Knowledge, Skills and Abilities: Must be computer-literate with competence in Microsoft Word, Excel, Outlook, and web applications. Highly organized and able to handle rapidly changing priorities. Effective problem-solver. Effective verbal and written communication skills. Team builder- inspires and motivates students to perform their best. Works effectively independently as well as a member of a team. Committed to working with the homeless and disconnected population. Must be comfortable taking initiative and have excellent follow through skills. Some local travel required for the position. Outgoing, able to establish and maintain relationships with trainees, internship sites and employers. Quick learner interested in expanding knowledge and experience in non-profit, social services, etc., environment.
Location - Providence
Monday - Friday, 7:00 AM to 3:30 PM Duties and Responsibilities: Advocates for the mission of the organization and upholds the agency's values. Complete work orders as assigned. ***Timely completion of unit turnovers. Ability to diagnose mechanical, electrical, and plumbing problems. Respond to after hour emergencies. Perform inspections and preventative maintenance. Provide superior customer service.
Experience and Education: High school diploma or equivalent preferred. Technical or building trade education or equivalent. Three years maintenance experience.
Knowledge, Skills and Abilities: Intermediate proficiency in electrical, painting, plumbing, and carpentry. Well organized, able to prioritize own work. Effective verbal and written communication skills. Team builder- inspires and motivates others to perform their best. Can work effectively independently as well as a member of a team. Commitment to task, can achieve results in an environment when priorities change quickly.
Physical requirements: Ability to lift 50 pounds, climb stairs and ladders, etc. Ability to work in an environment in which the job is performed, such as working in hot, cold, dusty, etc. conditions. Must wear approved safety shoes that conform to American Safety Standards.
Electrical Knowledge: Distribution; Use of testing equipment; Lighting ballasts; Switches and receptacles; G.F.C.I.’s testing; Smoke and CO detectors – testing and replacement; Emergency lighting (Batteries) – testing and replacement.
Plumbing Knowledge: Basic boiler knowledge; Repair leaks; Replace faucets; Replace gaskets and seals; Sweat copper pipes; PVC; Diagnose heating and cooling problems; Clear traps and drains.
Carpentry Knowledge: Install and remove sheetrock; Tape and compound sheetrock; Replace interior and exterior doors; Repair windows; Repair flooring.
Tools knowledge: Skill saw, Circular saw, Drills, Cutoff saw, Reciprocating saw, Ladders, Bench grinder, Hand tools
*** Must have valid drivers license. Must have basic hand tools. Ability to work with a diverse population. ***
Location - Providence
Part Time – Second shift – Monday, Thursday, and Friday
Part Time – First/Second shift - Weekends
Provides security coverage and ensures a safe environment for all staff, clients, interns, volunteers and agency guests.
Duties and Responsibilities: Advocates for the mission of the organization and promotes the vision and direction of the agency’s values. Patrols premises to prevent and detect signs of security and safety hazards. Provides immediate and professional response to any security/safety emergency or disturbance within or immediately outside the facility. Completes regular security checks of physical property inside and outside the facility. Answers alarms and investigates disturbances. Maintains order and assists in keeping all areas of the premises clean and free of spills, trash and safety hazards. Monitors the community room and other areas where clients and/or guests congregate. Maintains a professional atmosphere which inspires confidence for our clientele and staff. Serves as liaison to Police and Fire Departments as needed. Completes all agency logs and incident reports in a thorough and timely manner. Trains other officers and oversees the work of contract security personnel, ensuring proper procedures and compliance with agency protocol. Takes action to insure the safety of staff, clients, residents and visitors. Disperses those loitering without purpose about the exterior of the facility. Assists in the evacuation of the facility in times of emergency. Assists in the receiving and storage of donations when necessary. Performs other duties of a related nature to ensure the security and safety of the facility and people on the premises. Any other duties as assigned by the Director of Safety.
Experience and Education: GED or equivalent required. Prior experience writing detailed incident and/or accident reports. Experience with diverse communities. Degree in Criminal Justice, Fire Science or related field desired. Law Enforcement, Firefighter or Military experience desired.
Knowledge, Skills and Abilities: Excellent interpersonal skills, communication skills -verbal and written- and conflict management skills. Ability to exercise a wide degree of independent judgment, decision, and action on an ongoing, regular basis. Detail oriented. Knowledgeable of public safety and security codes and procedures. Bi-lingual English/Spanish desired.
Location - Providence
Thursday, Friday, Saturday and alternating Sunday, second shift. To provide intakes and assessments, crisis intervention services, case management, referrals and follow up services for families residing in emergency shelter. To serve as an advocate when appropriate and to effectively coordinate all programs and resources.
Duties and Responsibilities: Advocates for the mission of the organization and promotes the vision and direction of the agency’s values. Interviews families, orients families to the program and assist with integration into the Family Center. Suggests remedial or corrective actions to assist clients in adjusting to community living environment. Coordinates daily activities and chores as assigned to clients. Performs drug screens and make recommendations/referrals. Make appropriate referrals, facilitates client access to supportive services, and determines appropriate client placement. Monitors client progress and coordinates case plans. Ensures families are complying with program guidelines and procedures. Assists with daily Family Center operations. Assist in room cleanings and house laundry. Other duties as assigned by supervisor.
Experience and Education: Bachelor’s degree or certification or licensure in a Social Services /Human Services field. At least 3 to 5 years of experience in Human Services field such as advocacy or case management. Experience in family social services setting preferred, including knowledge and experience relating to community resources for referrals to families in need of services.
Knowledge, Skills and Abilities: Knowledge of social casework principles, practices, and techniques and the ability to apply these effectively. Possess the ability to work independently with a high degree of self-motivation and initiative, and as part of a team. Knowledge of advanced interviewing skills. Ability to develop goals and objectives. Ability to organize and prioritize work assignments. Ability to prepare clear and concise reports and correspondence. Ability to communicate effectively one-on-one in person and over the telephone. Knowledge of diverse populations. Ability to maintain confidentiality in all aspects of the work environment. Computer skills and data entry required. Requires verbal and numerical intelligence. Bilingual with the ability to speak and write Spanish is required.
Thursday, Friday, Saturday and every other Sunday, First Shift. To provide linkages to supportive services for homeless families that entail coordination of services, referrals, crisis intervention, advocacy, needs assessments and sustaining support.
Duties and Responsibilities: Advocates for the mission of the organization and promotes the vision and direction of the agency’s values. Interview and assess applicant’s eligibility and willingness to successfully participate in the program. Provide case management and supportive services to program families including: screenings, intakes and assessments, service plan development, monitoring, linkage to appropriate community resources, follow up, and appropriate discharge. Ensures that program participants are successfully linked to the supportive services they need to increase economic self-sufficiency. Maintain thorough and complete record of participant’s activity/progress. Conduct home visits. Enter participant’s information into the HMIS database in a timely manner and update as needed. Prepare and submit reports to supervisor in a timely manner. Provided residential and crisis support within the family shelter. Perform other assigned duties in a timely and efficient manner.
Experience and Education: Bachelor’s degree or certification or licensure in a Social Services /Human Services field. At least 3 to 5 years of experience in Human Services field such as advocacy or case management. Experience in family social services setting preferred, including knowledge and experience relating to community resources for referrals to families in need of services.
Knowledge, Skills and Abilities: Knowledge of social casework principles, practices, and techniques and the ability to apply these effectively. Possess the ability to work independently with a high degree of self-motivation and initiative, and as part of a team. Knowledge of advanced interviewing skills. Ability to develop goals and objectives. Ability to organize and prioritize work assignments. Ability to prepare clear and concise reports and correspondence. Ability to communicate effectively one-on-one in person and over the telephone. Knowledge of diverse populations. Ability to maintain confidentiality in all aspects of the work environment. Computer skills and data entry required. Requires verbal and numerical intelligence. Bilingual with the ability to speak and write Spanish is desirable
Location – Providence
Monday through Friday; First Shift; Flexible.
To provide intakes and assessments, crisis intervention services, intensive case management, conduct home visits to ensure client progression towards stability, complete referrals, and provide consistent follow-up over the course of the HPRP grant year. To serve as an advocate when appropriate and to effectively coordinate all programs and resources.
Duties and Responsibilities: Advocates for the mission of the organization and promotes the vision and direction of the agency’s values. Completes intake and assessment of all potential candidates, ensuring applicant’s eligibility and willingness to participate within an intensive case management framework. Manages a caseload between 30 to 40 households, including individuals and families, with many experiencing a multitude of life stressors: mental health, substance use/abuse, trauma, poverty, limited income, former imprisonment. Provides intensive case management services, including completion of full assessment paperwork, service plan development, monitoring through both weekly shelter and home visits, linkage to appropriate community services, follow-up, and manage discharge procedure upon client’s stabilization. Ensures that program participants are successfully linked to the supportive services needed to increase economic self-sufficiency, including savings, budget management, employment acquisition and/or benefits attainment. Conduct home visits throughout the state. Maintain a thorough record, both in computer and hard-copy format, of client’s activity and progress. Enter participant’s information into the HMIS database within a 24 hour time period including all assessments, case notes, re-certifications. Performs other duties as assigned.
Experience and Education: Bachelor’s degree in Social Services/Human Services field. Minimum of three to five years’ experience working in the Human Services field. Experience working with underserved or at-risk populations required. Experience conducting home visits preferred
Knowledge, Skills and Abilities: Demonstrated ability to work well with people. Sensitive to people experiencing a crisis. Ability to maintain confidential information. Knowledge and practice in working with populations struggling with mental health issues, trauma-informed care, addiction, and client-centered treatment. Able to work both independently and within a team environment. Able to communicate effectively both individually and as a team. Computer skills and data entry required. Bilingual (Spanish and English) highly preferred. must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Location - Providence.Sunday – Thursday, 9 AM - 5 PM. Identifies homeless individuals in the community who are unsheltered and in need of services. Provides emergency assistance in the community to meet immediate safety needs. Develops helping relationship with the goal of engaging homeless individuals in services, including shelter and housing, benefits and entitlements, medical and mental health care, and other services.
Develops and facilitates educational and other groups and activities for homeless individuals who use the Community Room during the day. Develops curricula, arranges for guest speakers as needed. Monitors attendance and prepares regular reports of group activity.
Duties and Responsibilities: Advocates for the mission of the organization and promotes the vision and direction of the agency’s values. Identifies individuals who are homeless and unsheltered through direct outreach activities in the community, and through referrals from shelters, other service providers, police, churches, and others. Develops positive helping relationship with homeless individuals who are unsheltered, with the goal of engaging clients in services. Develops and coordinates programs for group activities. Facilitates group meetings. Provides emergency assistance to clients in the community as needed. Provides assistance with transportation to shelter or other services. Drives Agency outreach van in a safe manner and obey all traffic rules. Attends staff meetings, and coordinates services with Case Advocates, Advocate Support Providers, and other social services staff. Establishes and maintains positive working relationships with other service providers and community advocates as well as other agency staff in order to ensure coordination of efforts and services. Documents all services provided in HMIS in accordance with agency standards. Prepares reports as requested by agency and funders. Provide backup coverage and assistance at the Front Desk. Engages clients in services, provides emergency assistance as needed. Performs other duties as assigned.
Experience and Education: Minimum High School diploma or GED required. 2 years Associate Degree or Human Services Certificate or Internship Rotation or equivalent experience desired At least 3 years experience in social services required. Experience facilitating groups required.
Knowledge, Skills and Abilities: A valid driver’s license and good driving record. Ability to work in a fast paced environment. Ability to engage clients individually and in group settings. Ability to identify needs and implement appropriate activities. Must work well under pressure. Excellent customer service skills. Able to work independently and follow through on tasks. Committed to working with the homeless population. Must work and communicate effectively as part of a team. Must be flexible and able to multitask. Ability to maintain confidentiality in all aspects of the work environment. Computer skills and data entry required. Requires verbal and numerical intelligence.
Location - Providence
Monday - Friday, 8:30 AM - 4:30 PM.
Purpose of Position: Responsible for representing the organization in the community and coordinating the group volunteer development program for Crossroads Rhode Island.
Duties and Responsibilities:
Advocates for the mission of the organization and promotes the vision and direction of the agency’s values; Seeks and responds to community outreach opportunities to promote Crossroads to ensure maintenance and growth of ongoing base of active, qualified and engaged volunteers to meet agency needs; meet regularly with community/civic groups, faith-based organizations, corporate and school groups who provide support to Crossroads; develop and cultivate new relationships as appropriate. Coordinates and shares information on volunteer/group development with Marketing and Development team to ensure maximum relationship management; Develops and maintains presentation materials for community outreach programs. Represents Crossroads Rhode Island professionally and enthusiastically and accurately when conducting community outreach/marketing the organization. Develops volunteers/groups in coordination with Development Team goals. Manages in-kind donations from individual donors; coordinates with Social Services and Pantry staff regarding donated goods. Provide support for events and other marketing initiatives throughout the year. Coordinate the social media program. Coordinate the matching gift program. Other duties assigned by supervisor, such as attending required meetings and participation in committees, as requested. Flexibility for presenting to community groups on nights and weekends is required.
Experience and Education: Bachelor’s Degree/work experience equivalent preferred. Experience with public speaking and presenting to groups. Experience managing donor relations.
Knowledge, Skills and Abilities: Excellent verbal and written communication skills; Demonstrated customer service skills; Knowledge of Homelessness Community Service setting preferred; Ability to work independently and within a team; valid Driver’s License – reliable transportation for local travel